Can I help you? Social media and customer service
Working in the digital realm has taught me that social media pages and accounts are the perfect platforms to have my voice heard. Over the years I’ve definitely come to appreciate social media coordinators and those who deal with customer service via Twitter and Facebook. In fact, I think it’s made me better understand how to draft up an effective Tweet before I hit send. But that doesn’t mean I hold my punches – there’s a difference between showing mercy and being a pushover!
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